Shipping policy
Last updated: November 3, 2026
Where we ship
We ship to addresses in the 50 United States and Washington, D.C., including PO boxes. We do not ship to APO, FPO or DPO military addresses, to U.S. territories, or outside the United States.
Cost
Shipping is free on every order. There is one shipping method.
When it ships and when it arrives
- Orders ship from the US within 2 business days and usually arrive 3 to 5 business days later, with tracking.
- The estimated delivery time is shown at checkout and in your shipping confirmation email. Delivery dates come from the carrier and are estimates, not guarantees.
- As soon as your order ships, we email you a tracking number.
- These times are estimates. Carriers sometimes run late, especially around holidays and in bad weather.
If your order will be late
If we cannot ship on time, we email you the new date and you can cancel for a full refund at any time before it ships. If we cannot ship within 30 days of your order, we cancel the order and refund you in full, unless you have written back that you want to wait.
Customs and import charges
Our prices include any customs or import charges. You pay nothing more at delivery. If a carrier ever asks you to pay an import charge on a Reviven order, do not pay it: email help@reviven.co and we will handle it.
Address
Please check your address at checkout. If you made a mistake, email us right away. We fix it if the order has not shipped. Once it has shipped, we do our best with the carrier but cannot promise a change.
Lost, late or damaged packages
See our Refund Policy: we replace or refund lost and damaged orders.
Contact
help@reviven.co. We answer email and WhatsApp within 1 business day.